(Position Filled) Electronic Gaming Technician - London

Job Title: (Position Filled) Electronic Gaming Technician

Location: London

The Company

A leading Casino operator is seeking a talented Electronic Gaming Tech / Slot Tech to join their existing tech team to help service, maintain and repair their electronic gaming products and to provide exceptional service to our customers.

The Role

  • Effectively diagnose mechanical and electrical faults on all Electronic Gaming equipment.

  • Demonstrates Electronic Gaming product knowledge.

  • Resolve routine malfunctions when a cause has been identified.

  • Perform routine preventative maintenance, repairs, and services either on demand or to agreed schedule.

  • Report all required parts or spares to the Group Electronic Gaming Manager or Lead EG Technician.

  • Assist with machine moves and new equipment installation and escalate any unusual activity.

  • Return all faulty, advance replacement parts promptly and with the appropriate paperwork, stating the fault.

  • Ensure you have sufficient documentation, spars and tools required to complete duties to the required standard.

  • Undertake PAT testing of all portable appliances and fill out the appropriate paperwork.

  • Demonstrate knowledge of machine compliance.

  • Demonstrates knowledge of rules, processes, and gaming equipment functionality.

  • Provide technical support to site staff and maintain clear communications with the operational teams.

  • Demonstrate the ability to identify basic electronic components within an Electronic Gaming machine, to an adequate standard.

  • Compliance - Understands the importance and responsibilities of maintaining personal licence conditions.

  • Accountable for ensuring that audits completed on assigned Gaming table are compliant.

  • Daily demonstrates legislative compliance, adherence to and knowledge of:

    • Gaming Procedures

    • Responsible Gaming

    • Anti-Money Laundering

    • Anti-Money Lending

    • Data Protection

    • Health & Safety

Essential Knowledge & Skills

  • You will need to have a minimum of 12 months Electronic Gaming experience.

  • Excellent customer service skills.

  • Good understanding of compliance and security issue within the industry.

  • Time management skills.

  • Problem solving abilities.

  • Ability to work under pressure.

  • Technically driven.

  • Attention to detail.

  • Extensive knowledge and understanding of the Gaming industry.

  • Knowledge of the UK regulatory and other legislative requirements.

Additional Information

  • The Electronic Gaming Technician role functions in a business that operates as a 7-day 24 hour business, and as such some flexibility is required.

For more information or to apply please send a copy of your CV to steven@grs-recruit.com

(Position Filled) Casino Manager - Birmingham - £33K-£34.5K

 

Job Title:                    (Position Filled) Casino Manager

Location:                   Birmingham

Salary:                        £33K - £34.5K

 

The Role:

  • A leading UK Casino Operator are seeking a talented Casino Manager to assist in the creation of a welcoming, friendly and inclusive gaming environment whilst overseeing all operations accurately, efficiently and in line with procedures, legal requirements and protecting company assets

  • Responsible for the running of all aspects of the club including liaising with Head Office Departments and external service providers on behalf of the General Manager

Main Responsibilities:

  • Support and assist the General Manager in all aspect of their role including meetings discussing the financial analytical performance of the business, the development and implementation of strategies to improve targets and results

  • Lead or attend meetings to assist in implementing agreed business and marketing strategies, take part in financial trend analysis and report on your specific department or commercial responsibility

  • Accountable for all casino activity whilst on shift and may be given a specific department or commercial responsibility at the discretion of the General Manager, on a rotating or permanent basis

  • This will include work schedules and all associated responsibilities

  • Facilitate the smooth running of all operations in line with business needs, including the opening/closing/staff allocation and supervision of all departments, ensuring that gaming is dealt in line with Gaming Manual standards, standard operating procedures and that the products and services of all departments, comply with all company policy, processes and procedures. Including the training, correction or guidance of staff when necessary

  • Accountable for all casino activity whilst on shift and may be given a specific department or commercial responsibility at the discretion of the General Manager, on a rotating or permanent basis. This will include work schedules and all associated responsibilities

  • Oversee the maintaining of all gaming/cash desk records and documentation, informing the General Manager of any significant changes in patterns of play, cash drop, winning or losing by patrons

  • Deal in the settlement of customer disputes

  • Inform the General Manager of any mistakes, suspicious transactions or activities, in line with all reporting procedures

  • Robustly enforce the Gambling Act 2005, the Licensing Conditions and Codes of Practice and Industry practice and rules of the games

  • Robustly enforce the licensing objectives

  • Robustly enforce the Anti-Money Laundering regulations

  • Adhering to all company Health & Safety policies and procedures

  • Maintain a high level of personal hygiene and appearance in line with company standards as laid out in the company staff handbook

  • Communicate positively with colleagues and customers alike

  • Maintain the confidentiality of customer and company information at all times

  • Ensure a full knowledge of all current products and promotions offered by the company and actively promote these to our customers

Key Requirements:

  • A valid Personal Managers Licence (PML) issued by the Gambling Commission

  • Minimum of 5 years of gaming experience

  • Legal right to work in the UK

Essential Skills:

  • Customer service orientated

  • Work as a team player

  • Take instruction from senior members of staff

  • Willingness to learn new skills

  • Remain calm under pressure when dealing with difficult situations

Communication Skills:

  • Actively listen

  • Positive, open body language

  • Excellent interpersonal skills

Technical Skills:

  • Make quick mental calculations

  • Good manual dexterity

  • Basic computer skills

  • Working knowledge of all related systems and programmes

  • Attend courses in relation to your duties as required

Supervisory Skills:

  • Give instruction

  • Manage conflict

  • Be fair, impartial and consistent in any decision making process

  • The mentoring and development of your team

Management Skills:

  • Excellent time management

  • Utilise leadership and motivational skills to maximise employee productivity and satisfaction

  • Take a lead role in employee relation activities

  • Financial awareness of day to day activity and performance of the business

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO PAUL@GRS-RECRUIT.COM

(Position Filled) Croupier - Cardiff - £25K

Job Title:        (Position Filled) Croupier

Salary:           £25K

Location:      Cardiff

 

Experienced croupiers wanted immediately.

All casino games.

  • Best rates of pay - £25,000 pa incl. tips

  • £12 per hour

  • Full time – 36 hours/4 day week

  • 3 consecutive days off

  • Day and night

  • Overtime available at time and a half

  • 28 paid days’ leave a year

  • Good promotion prospects

  • Smart uniform provided

You must have the right to work in the UK (please be advised that you will be required to evidence your right to work in the UK should your application be shortlisted for an interview).

You also need to hold, or have held, a PFL (Personal Functional Licence).

 

Apply now by sending your cv to gamingstaff@grs-recruit.com

(Position Filled) Casino Manager - Edinburgh - £26,000-£35,000 + Tips

Job Title:                    (Position Filled) Casino Manager

Salary:                        £26,000 - £35,000 + Tips

Location:                   Edinburgh

 

The Company

A leading Casino Operator in the UK is seeking an experienced and talented Casino Manager to join their team.

The Candidate

  • Previous experience working in a Gaming Management position

  • Proven experience of managing a team in a Casino environment

  • Proven ability to manage gaming activities to maximise cash drop and profit

  • Excellent problem solving and communication skills

  • Possess a flexible attitude

  • Personal Management Licence required [PML]

  • In return for your commitment and enthusiasm we offer a competitive salary and flexible benefits package including pension, health cash plan, access to numerous discounted goods and services, plus participation in the company bonus scheme

They offer a competitive salary and a range of benefits including:

  • Online discount portal and app -multiple discounts available for high street shopping and dining

  • A range of flexible benefits you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance

  • Life Cover

  • 20% discounted gym membership

  • Pension

  • Uniform provided

  • Employee Assistance Programme

  • Company funded engagement events for our people to get involved in each year

  • We also continually look at ways to reward and engage our employees through things like Love to Shop vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal

 

To find out more and/or to apply please send a copy of your CV to paul@grs-recruit.com

(Position Filled) Casino Manager - Manchester - £26,000-£35,000 + Tips

Job Title:                    (Position Filled) Casino Manager

Salary:                        £26,000 - £35,000 + Tips

Location:                   Manchester

 

The Company

A leading Casino Operator in the UK is seeking an experienced and talented Casino Manager to join their team.

The Candidate

  • Previous experience working in a Gaming Management position

  • Proven experience of managing a team in a Casino environment

  • Proven ability to manage gaming activities to maximise cash drop and profit

  • Excellent problem solving and communication skills

  • Possess a flexible attitude

  • Personal Management Licence required [PML]

  • In return for your commitment and enthusiasm we offer a competitive salary and flexible benefits package including pension, health cash plan, access to numerous discounted goods and services, plus participation in the company bonus scheme

They offer a competitive salary and a range of benefits including:

  • Online discount portal and app - multiple discounts available for high street shopping and dining

  • A range of flexible benefits you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance

  • Life Cover

  • 20% discounted gym membership

  • Pension

  • Uniform provided

  • Employee Assistance Programme

  • Company funded engagement events for our people to get involved in each year

  • We also continually look at ways to reward and engage our employees through things like Love to Shop vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal

 

To find out more and/or to apply please send a copy of your CV to paul@grs-recruit.com