(Position Filled) Casino Manager - Blackpool - £26,000-£35,000 + Tips

Job Title:                    (Position Filled) Casino Manager

Salary:                        £26,000 - £35,000 + Tips

Location:                   Blackpool

 

The Company

A leading Casino Operator in the UK is seeking an experienced and talented Casino Manager to join their team.

The Candidate

  • Previous experience working in a Gaming Management position

  • Proven experience of managing a team in a Casino environment

  • Proven ability to manage gaming activities to maximise cash drop and profit

  • Excellent problem solving and communication skills

  • Possess a flexible attitude

  • Personal Management Licence required [PML]

  • In return for your commitment and enthusiasm we offer a competitive salary and flexible benefits package including pension, health cash plan, access to numerous discounted goods and services, plus participation in the company bonus scheme

They offer a competitive salary and a range of benefits including:

  • Online discount portal and app -multiple discounts available for high street shopping and dining

  • A range of flexible benefits you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance

  • Life Cover

  • 20% discounted gym membership

  • Pension

  • Uniform provided

  • Employee Assistance Programme

  • Company funded engagement events for our people to get involved in each year

  • We also continually look at ways to reward and engage our employees through things like Love to Shop vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal

 

To find out more and/or to apply please send a copy of your CV to paul@grs-recruit.com

(Position Filled) Croupier - London - £23K–£26K + Tips

JOB TITLE: (Position Filled) Croupier

SALARY: £23K–£26K + TIPS

LOCATION: London

Croupiers wanted for one of the busiest casinos in London ​- Aspers Casino Westfield Stratford City.

  • Do you want to start, or re-start your London casino career? Apply today to work at Aspers in Stratford, East London, right next to the Olympic / West Ham stadium.

  • We offer salaries between £23K and £26K for dealers of all experience levels - with tips on top of this, that's up to £14 or £15 per hour.

  • We offer other benefits too:

    • Discounts in Westfield shopping centre.

    • Reduced parking rates for staff.

    • Walking distance from Stratford Train and Tube station.

    • Opportunity to work as part of a friendly and enthusiastic team.

    • Huge potential to progress within the business.

    • Employee assistance programme.

  • You must have the right to work in the UK (please be advised that you will be required to evidence your right to work in the UK should your application be shortlisted for an interview).

  • You also need to hold, or have held, a PFL (Personal Functional Licence). If yours has run out, we can talk about helping you to renew it.

This is about as exciting an opportunity as you'll find, so apply now by email to paul@grs-recruit.com

(Position Filled) Casino Manager - Lancashire - £27K–£30K + Tips & Bonus

Job Title:                    (Position Filled) Casino Manager

Salary:                        £27K – £30K + Tips & Bonus

Location:                   Lancashire

 

Main Function of the Role:

  • To support and assist the senior management in achieving the highest possible standards in the overall operation of the club whilst ensuring full compliance.

Job Role Requirements:

Compliance

  • To be compliant in money laundering, gaming activity, health and safety, hygiene and fire regulations.

  • To comply with all company procedures as required by all company manuals.

  • To comply with the Gambling Act, its regulations and Gambling Commission licence condition and codes of practice.

  • To maintain a positive and professional relationship with all official bodies (such as the Gambling Commission, licensing officers etc.).

  • To comply with and assist in the maintenance of Money Laundering Regulations

  • To report comments from official bodies to the Compliance Manager.

  • To be compliant with licensing laws with breaches reported and the appropriate action taken.

  • To identify and investigate breaches of gaming security in accordance with company policy.

  • To carry out checks of gaming equipment and ensure it is properly maintained.

Supervision of Gaming

  • Determine the appropriate numbers, associated personnel costs and skill levels required to effectively run the shift.

  • Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities.

  • To ensure disputes are handled promptly, efficiently and fairly.

  • To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Security

  • To comply with all company security procedures.

  • To ensure all persons who are employed follow the security procedures.

  • To maintain the confidentiality of all company/customer information.

  • Team Management

  • To be fair and consistent in all matters and procedures at all times.

  • To monitor levels of sickness to ensure the most cost-effective usage of labour.

  • To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues.

  • To ensure the highest standards of appearance, personal grooming and hygiene.

  • To ensure individual needs are dealt with professionally and, when necessary, confidentially.

Training and Coaching

  • To attend training courses as required.

  • To continually be aware and apply procedural changes.

  • To assist with coaching of other employees regarding departmental procedures as required.

  • To perform appraisals as required on employees.

  • Teamwork and Communication

  • To respond positively to guidance where given.

  • To maintain a professional working rapport with all other team members

  • To maintain a positive approach and awareness of the impact actions and attitudes have on others.

  • To communicate all relevant information.

Customer Service

  • To welcome all customers.

  • To know and address customers by name, where possible and appropriate.

  • To support customer service initiatives.

  • To advise and assist customers as needed.

Essential Skills

  • A highly motivated individual.

  • Be self-disciplined, organized and efficient.

  • Be proactive, self-sufficient and able to work with minimal supervision.

  • Have substantial experience of managing people and teams.

  • Have a passion for delivering an exceptional customer experience.

  • Possess a dynamic, innovative, forward thinking approach.

  • A high level of personal integrity

  • A strong work ethic with a passion for exceeding expectations

  • Outstanding customer service skills.

  • Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests.

  • Methodical and attentive to detail.

  • Ability to promote all areas of the Venue and understand departmental specific operations and services in order to explain and guide the guest during their visit.

  • A high level of personal integrity.

  • A strong work ethic with a passion for exceeding expectations.

  • Show respect and appreciation to all.

  • Encourage and contribute toward a culture that supports everyone to be the best that they can be.

  • Good communication skills in order to deal efficiently with customer needs and to interact with management and other team members

  • Possession of a PML

 

FOR MORE INFORMATION OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Technician / Gaming Engineer - Hastings - £21K-£24K

Position: (Position Filled) Technician / Gaming Engineer

Salary: £21K - £24K

Location: Hastings

The Company

A leading Operator of Adult Gaming Centres is seeking a talented Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment within one of their flagship sites.

Role Purpose

  • Effective control of all aspects of your technical area.

  • To support all terms of the Service Level Agreement.

  • Forge and support communication lines with Operations Structure to aid concise information flow.

  • Promote and endorse the ability and service your team can provide.

  • To represent the company in a professional manner.

  • Personnel

  • To propose and manage weekly technicians rota.

  • Organise and control holiday entitlement.

  • Ensure appropriate daily site technical cover as per the Service level Agreement.

  • Monitor and actively prioritise machine faults.

  • Offer assistance in advance fault fixing.

  • Propose and Manage, weekly schedules for:

    • Maintenance

    • Presentation

    • Mech / Reel / Glass cleaning

    • Machine Moves

    • PAT Testing

  • Check and Control levels and standards of Fault Repairs / Maintenance / Productivity.

  • Effect correct Stock Levels and Control.

  • Promote knowledge flow, with regular contact and meetings with other Technical Supervisors.

  • Evaluate and Implement any training required by:

    • Scheduled personal one to one meetings.

    • Assessment of Personal Development Plans (PDP’s)

Machine Management

  • To conduct servicing on all machines as dictated by the approved company standard.

  • To repair all faults, where possible, as dictated by the Service Level Agreement.

  • To notify your Line Manager of any faults that you are unable to fix.

  • To monitor and amend, where necessary, operating percentages as per Company Policy.

  • To liaise with the Central Stores facility for the order of any required parts.

  • To be responsible for your own development of machine knowledge.

  • To ensure all machines meet the required standards as per the Service Level Agreement.

  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

  • To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

  • To meet and exceed targets for:

    • Servicing

    • Presentation.

    • Mech, Glass, Reel Cleaning.

  • To undertake machine moves to company standards and with limited disruption.

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.

  • Ensure customers feel valued, learn their names and use it during conversations.

  • Where appropriate, provide advice and tips on playing the machines.

  • To professionally handle customers comments and complaints.

Legal

  • Ensure the company security policies and procedures are adhered to at all times.

  • Effectively implement, on a day-to-day basis, the Health & Safety and Social Reasonability training you have been given.

  • In line with current Gambling Laws “Think 21” at all times.

  • To be aware of and follow all legal and company policies and procedures as instructed.

  • Ensure Protection of the Company’s Licensing Obligations / Objectives.

FOR FURTHER INFORMATION PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Service Technician - West London - £25K + Car & Benefits & Bonus

Job Title:                   (Position Filled) Service Technician

Salary:                        £25K + Car & Benefits & Bonus

Location:                   West London

 

Job Function

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment.

Main Responsibilities and Key Tasks

Operational

  • To service and maintain all gaming equipment and ancillary equipment in your venues.

  • To complete all service calls, technical updates and maintenance works.

  • To assist with Gaming machine installations and removals.

  • Develop and support communication lines with operations, management and third parties to aid effective information flow.

  • To attend technical training courses from third party suppliers.

  • To provide service cover outside of the normal working area when required.

Customer Service

  • To promote the company in a positive manner when interacting with customers.

  • To ensure that your presentation, work and approach reflects well upon the company.

  • To carry out your role in a polite and courteous manner.

  • To promote the concept of teamwork to enhance business opportunities and achievement.

Security

  • To follow and adhere to the machine key policy.

  • To ensure that procedures relating to security of cash are upheld when visiting venues.

Administration

  • To ensure all Company equipment is maintained in a good condition and properly accounted for.

  • To complete expense & mileage sheets in accordance with company policy/guidelines.

  • To adhere to the company car policy.

  • To order and return all gaming machine replacement parts in the time specified by each manufacturer.

Required Skills

  • Preferred experience within a relevant industry.

  • Ability to work with minimal supervision.

  • Preferred experience in basic networking protocols.

  • Good keyboard skills and intermediate level PC skills including excel.

  • Ability to learn new techniques and skills.

Requirements

  • To carry out any other reasonable duties and requests as required.

  • To ensure that personal conduct is at all times of a manner that reflects favourably on the you and the company and that a presentable appearance is maintained at all times.

  • To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.

  • To ensure a good working environment is established in order to obtain the maximum commitment of staff.

Health and Safety

  • To adhere to all company health and safety practices and procedures ensuring that safety of employees and the customer is protected.

  • In the event of health and safety issues arising, ensure appropriate action is taken through the company’s health and safety representative or external agencies where appropriate.

Communication

  • To attend meetings and reviews as and when required.

  • Ensure communication is accurate and in line with our policies on data protection.

  • Ensure all confidential information accessed in your role is protected and not disclosed.

 

To discover more about the opportunity please send your CV to steven@grs-recruit.com