Arcade Cluster Manager (AGC) - London (NE) - £29K-£33K + Bonus + Car Allowance + Benefits

Job Title:                    Arcade Cluster Manager (AGC)

Salary:                        £29K - £33K + Bonus + Car Allowance + Benefits

Location:                    London (NE)

 

Job Description

  • The company has been established in the leisure industry for over forty years, initially operating regional Amusement Parks before expanding and opening more and moving into more adult focused entertainment.

  • We are looking to welcome a Cluster Manager, in the Northeast London area, to our growing team!

  • As a Cluster Manager, you will be responsible for overseeing the operations of multiple (2-5) Adult Gaming locations within a designated cluster.

Duties

  • Managing and supervising a team of Venue Managers and staff members

  • Monitoring and analysing sales performance and implementing strategies to drive sales growth

  • Ensuring that each venue is properly stocked with inventory and merchandise

  • Implementing company policies and procedures across all locations

  • Conducting regular store visits to assess performance, provide feedback, and offer support

  • Resolving customer complaints or issues in a timely and satisfactory manner

  • Collaborating with other departments such as HR, Payroll and Finance to ensure smooth operations

  • Implementing training for store managers and staff members

Experience

  • Previous experience in retail management or similar leadership roles

  • Strong administrative skills with the ability to effectively organise and prioritise tasks.

  • Proven track record in sales management and achieving targets

  • Excellent communication skills, both verbal and written, with the ability to effectively communicate with diverse teams and stakeholders

  • Strong time management skills with the ability to multitask and meet deadlines.

  • Experience in team management and supervising staff members

What we are offering you

  • An achievable 4-weekly bonus scheme

  • Company Pension Scheme

  • Day rate: £14.00-£16.00 per hour (dependent on experience)

  • Night rate - £14.50-£16.50 per hour (dependant on experience)

  • Career Progression Opportunities (we are all about succession!)

  • In depth industry and Compliance training

  • Company uniform provided

  • Opt Out (WTD) - giving you the flexibility to work more, for more!

  • Access to the #1 Employee Perks platform including discounts on high street retailers, restaurants, access to a Wellness platform and more. (Our employees have collectively made over £5000.00 in savings this year!)

A bit more about us

  • We are a family owned company.

  • Having opened our first Adult Gaming shop over 30 years ago, we have never failed to make sure all of our shops are refurbished to the highest standard; with a long term vision, alongside our industry leading customer service, we pride ourselves on high levels of interaction between our staff and our customers, enabling them to offer the highest level of customer service possible.

  • We do not under any circumstances make any hiring or employment decisions on the basis of any discriminatory grounds; including but not limited to, age, disability, gender, marriage or civil partnership, pregnancy or maternity, race, religion, sexual orientation, or any other basis prohibited by law and Company policy.

  • We are committed to ensuring a safe and welcoming work environment for all of our employees, where discrimination of any kind will not be tolerated.

Schedule

  • Day shift

  • Night shift

  • Overtime

  • Weekend availability

  

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO Steven@GRS-RECRUIT.COM

General Manager - Bingo - East Sussex

Job Title:                  General Manager - Bingo      

Location:                 East Sussex

 

More about the role

  • Are you an experienced bingo club manager?

  • Are you ready to take on the challenge of relaunching one of the South Coast’s premier Bingo venues?

  • We want you to be our new Bingo Club General Manager!

  • As the leader at the heart of our club, your wide-ranging responsibilities will drive our business forward from relaunch to full steam ahead.

  • By delivering exceptional customer service and ensuring an exciting, effortless, and fun in-club experience, you will be the driving force behind our success!

  • You will lead a team focused on putting our players first; together with over-seeing the wider bingo expansion within our High Street business.

The best bits

  • 4-weekly Bonus Scheme

  • Company Pension Scheme

  • Career progression Opportunities

  • In depth Industry and Compliance Training

  • Company Uniform

  • Access to the #1 Employee Perks platform including discounts on high street retailers, restaurants, access to a Wellness platform and more!

  • 50% off food within the club.

We care about our employees

A bit more about us:

  • We are a family owned company.

  • Having opened our first Adult Gaming shop over 30 years ago, we have never failed to make sure all of our Businesses are refurbished to the highest standard; with a long-term vision, alongside our industry leading customer service, we pride ourselves on high levels of interaction between our staff and our customers, enabling them to offer the highest level of customer service possible.

  • We do not under any circumstances make any hiring or employment decisions on the basis of any discriminatory grounds; including but not limited to, age, disability, gender, marriage or civil partnership, pregnancy or maternity, race, religion, sexual orientation, or any other basis prohibited by law and Company policy.

  • We are committed to ensuring a safe and welcoming work environment for all of our employees, where discrimination of any kind will not be tolerated.

 Benefits

  • Company pension

  • Employee discount

  • Schedule:

  • Day shift

  • Night shift

  • Overtime

  • Weekend availability

 

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO Steven@GRS-RECRUIT.COM

Head of Compliance and Money Laundering Reporting Officer (MLRO) - London - £90K-£100K + benefits

Job Title: HEAD OF COMPLIANCE & MONEY LAUNDERING Reporting OFFICER (MLRO)

Location: London

Salary: £90K to £100K + benefits

About the role

The Head of Compliance and Money Laundering Reporting Officer’s fundamental accountability within this leading UK casino operator is to ensure the casino's full compliance with all regulatory, legal, and industry requirements and is empowered to provide regulatory reporting and advice, manage relationships with regulators, and identify areas for regulatory improvement.

The role oversees the compliance framework, internal controls, policies, maintains the casino's licenses, and provides evidentiary support for law enforcement and civil processes, including court appearances on behalf of the company.

Key responsibilities include

  • Ensuring compliance with anti-money laundering (AML) and counter-terrorism/proliferation financing (CTF/P) and Proceeds of Crime (PoC) regulations.

  • Ensuring appropriate Customer Due Diligence (CDD), Standard Due Diligence (SDD) and Enhanced Due Diligence (EDD) for all members.

  • Maintaining records for Politically Exposed Persons (PEPs) and Special Interest Persons (SIPs).

  • Monitoring high-risk members and reporting to senior management.

  • Reviewing and updating AML processes and the risk management framework.

  • Handling Suspicious Transaction Reports (STRs) and Suspicious Activity (SAR) reporting to the National Crime Agency (NCA) as necessary.

  • Collaborating with external agencies such as the Police, HMRC, NCA, and the Gambling Commission (GC).

  • Continually improving compliance policies, procedures, and processes.

  • Working with the Compliance Operations Team to regularly review AML systems and processes.

  • Managing the regulatory compliance and risk policy, procedures, and guidance.

  • Developing and implementing the annual assurance plan and remedial action plans.

  • Overseeing the Safer Gambling strategy and managing compliance-related projects.

  • Completion of AML/CTF/P Risk Assessment.

This role is critical in advising senior management on potential risks that could affect the company’s ability to hold necessary licenses or harm its reputation as a leading UK casino operator.

  • Reports to: Chief Operating Officer.

  • Contract: Permanent, full time (40hrs a week, flexible working hours).

  • Location base: London.

  • Salary Banding: £90,000 - £100,000pa.

  • Benefits: 33 days annual leave (inc of bank holidays).

  • Employee Assistance Programme that offers GP consultations & financial support advisory.

  • 8% immediate contributory enrolment into the Peoples Pension (3% employee 5% employer).

  • Cycle to work scheme Season Ticket Loan Localised discount deals.

Entry Requirements

  • Minimum 3 years experience in a Regulatory Compliance or AML management role, ideally within the gambling industry.

  • Demonstrated operational and regulatory analysis, and report writing experience.

  • Proven track record in developing regulatory related policies and operating procedures.

  • Holds a UK PML or has the ability to obtain said industry license.

Essential Knowledge

  • Understanding and application of Anti-Money Laundering regulations to business processes. Strong knowledge of regulatory frameworks and risk mitigation strategies.

  • Advanced people management experience including talent pooling and succession planning.

  • Ability to analyse regulation and ensure compliant, and operationally efficient application.

  • Experience of compliance reporting and monitoring systems.

  • Advanced risk evaluation and prevention techniques.

Essential Skills and Personal Characteristics

  • Support service focused.

  • Leads by example.

  • Exceptional written, reporting and spoken communication skills.

  • Is a team player.

  • Ability to multi–task – organised, methodical and efficient.

  • Individual of highest integrity.

  • Emotionally and culturally intelligent influencer and negotiator.

  • Positive.

  • Manage time and meet deadlines with attention to detail.

  • Courteous & Professional.

  • Strategic and creative leader focused on core priorities.

  • Self motivator.

  • IT literate.

  • Innovative and nimble approach.

  • Problem solver with ability to identify when to seek support.

  • Takes responsibility & accountability.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO PAUL@GRS-RECRUIT.COM

Nordic CRM Manager - Malta or Denmark or Sweden - €70K + benefits depending on experience

JOB TITLE: Nordic CRM Manager

LOCATION: Malta or Denmark or Sweden

SALARY: €70K annually + benefits depending on experience

Are you ready to take your career to the next level while driving growth in the dynamic Nordic market? Our Client an international sports betting and gaming brand, is seeking a highly skilled and experienced CRM Manager to lead our Nordic CRM program.

About the Role:

As the CRM Manager, you will be at the forefront of developing and implementing strategic CRM initiatives that exceed our company objectives. Your primary focus will be on creating engaging campaigns and promotions for our Casino and Sportsbook offerings. Your expertise will ensure that we deliver tailored experiences that foster customer satisfaction, retention, and revenue growth.

Key Responsibilities:

  • Develop and execute a comprehensive CRM strategy that resonates with our brand values and engages customers at every interaction.

  • Optimize customer lifecycle activities through data-driven analysis to enhance our offerings and user journeys.

  • Collaborate seamlessly with our Nordic and Product Teams to ensure timely execution of initiatives, supported by detailed planning and productivity monitoring.

  • Partner with the Product Marketing team to align campaigns with customer expectations while prioritizing impactful promotional offers.

  • Continuously evaluate marketing campaigns, utilizing insights from past initiatives to refine strategies specific to the Nordic market.

  • Design and deliver localized, personalized campaigns via email, SMS, push notifications, and social media, ensuring compliance with regulations and industry standards.

  • Establish and track key performance indicators (KPIs) to measure success, adapting strategies based on analytical feedback.

  • Oversee the complete CRM workflow, coordinating with stakeholders across departments to ensure successful campaign execution.

  • Collaborate with the sports trading team to drive innovation in promotional strategies and enhance our product propositions.

Our Expectations:

The ideal candidate will possess outstanding commercial awareness and exceptional analytical skills, enabling you to leverage data and customer insights to propel results. A deep understanding of the Nordic gambling landscape, along with at least two years of CRM and promotions experience within this market, will be key to your success.

If you are passionate about driving growth through innovative CRM strategies and want to be part of a forward-thinking team, we would love to hear from you! Join us in shaping the future of sports betting and gaming in the Nordics.

Apply now and embark on an exciting career journey.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Head of Marketing UK - Remote & London based - £80K–£100K + Bonus + Benefits

JOB TITLE: Head of Marketing UK

LOCATION: Remote initially and then London baseD

Salary: £80K–£100K + Bonus + Benefits

Company is an award-winning sports betting and gaming operator with over 20 years of industry experience, As they embark on an ambitious journey to establish a presence in the UK market, the company is seeking a dynamic Head of Marketing to lead the Marketing, Promotions, and Brand Strategies.

About the Role

Reporting to the Regional Director, the Head of Marketing will be responsible for developing and executing a comprehensive growth strategy for the UK market across all channels. We invite applications from seasoned marketing leaders as well as those ready to elevate their careers to the next level.

Key Responsibilities:

  • Develop and implement a robust marketing strategy encompassing ATL (TV, Radio, Print, OOH), key digital marketing channels (PPC, SEO, Display/Programmatic, Social Media), Sponsorships, and CRM.

  • Manage monthly and annual budgeting, set clear KPIs, and achieve growth targets with a focus on profitability and ROI.

  • Create and optimize retention and acquisition promotions across sportsbook, horseracing, and casino, ensuring effective bonus management and ROI.

  • Monitor key performance indicators (KPIs) to assess marketing effectiveness, optimize campaigns, and report results to the executive team.

  • Collaborate with and oversee external agencies for media planning, buying, SEO, and programmatic/display.

  • Cultivate existing partnerships and identify new opportunities for growth.

  • Liaise with central teams, including Marketing, Product, Operations, and Data & BI, to enhance customer experience.

  • Ensure all marketing activities comply with UK gambling legislation and adhere to socially responsible practices.

  • Conduct market research to gather customer insights, identify trends, and inform marketing strategies.

  • Structure, recruit, and lead a high-performing marketing team, fostering engagement and support to achieve company and personal objectives.

Requirements:

  • Minimum of 5 years of experience in senior marketing roles within the gambling industry.

  • Proven online gambling experience specifically in the UK market.

  • Demonstrated success in managing multimillion-pound marketing budgets and growing a B2C online gambling business.

  • Expertise in customer acquisition, retention, and brand program development.

  • Strong analytical skills, utilizing both quantitative and qualitative data to drive decision-making.

  • Ability to maintain a comprehensive marketing perspective while managing campaigns hands-on.

  • Adaptability to fast-paced, start-up environments.

  • Excellent interpersonal and communication skills, with a passion for building trust and collaboration.

  • Fluent in English; knowledge of additional languages is a plus.

Join the Team

We are looking for top-tier managers with a passion for building a world-leading brand and delivering exceptional customer experiences. If you possess the leadership qualities, enthusiasm, and collaborative spirit we seek, we invite you to embark on this exciting journey.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM