Job Title: Attractions Operations Manager
Salary €3K - €3.5K per month + bonus & benefits
Location: Cyprus
The role
We are seeking a talented Attractions Operations Manager to manage an outdoor adventure park including High Ropes, Zip Wires, Trampolines, etc..
Primary Responsibilities
Your 3 main areas of focus are service, safety and fun, with your primary focus on ensuring all guests have a safe, fun and enjoyable experience.
To achieve this you will need to
Develop measurable standards and manage the Operations team to ensure quality guest service standards are maintained
Write/approve operating procedures and policies and oversee training of assigned teams
Ensure all operating procedures and training materials/programs are compliant with the safety procedures and current industry standards
Assists in the creation and management of the annual departmental budget
Conduct daily walkthrough of areas, ensure all defects are reported and rectified
Ensures all attraction gear and equipment are in good working condition, with sufficient stock in their designated areas
Must always be on the floor to ensure all areas are operating smoothly
Updates the sales and operations data daily as required
Mentors and motivates the Supervisors of Attraction operations
Creates and approves rosters
Checks and evaluates roster drafted by supervisors and ensures proper staffing levels
Ensures all safety certifications of equipment and attractions are up to date, no expired or worn-out gear and equipment must be allowed to be used by internal and external guests
Develops and implements an internal operational audit
Liaises closely with Marketing to support the implementation of marketing, branding and public relations-led initiatives
Develops the labour and expense budgets for Attractions Operations
Assists with park and division duty manager programs, to include scheduling and training
Evaluate the performance of departmental leadership and provide feedback to promote growth and retention
Creates a positive environment within the Operations Team to maintain high standards of customer service and park cleanliness
Develops support programming and guest experience initiatives
Coordinates the recruiting and training of Operations staff and oversees HR matters
Prepares and maintains daily reports relating to attraction operation and develops programs to maximize through-put and minimize down-time
Serves as a liaison for Operations to Senior and Corporate Leadership
Liaises closely internally in support of marketing, branding, and PR requirements of the venue and the complex as a whole
Leads and manages the Operations team to ensure an excellent customer experience is provided
Develops and executes succession plans of the employees with direct reports
Ensures that Attractions are always fully operational.
Qualifications
Experience
Minimum 2 years Managerial experience in theme park operations, preferably within a similar environment (High Ropes, Zip Wires, etc)
Proven experience in selecting, training, coaching and evaluating employees and directing others to do the same
Entertainment or Theatre background is an advantage.
Skills / Competencies
Computer and administration skills, including experience with Microsoft Word and Excel programs
Good command of both spoken and written English
Good public relations skills with strong written and verbal communication skills
Effective time management, task management and communication
Ability to write reports, business correspondence and procedure manuals
Ability to read, analyse and interpret professional journals, technical and manufacturers’ procedures and government regulations.
Personal Qualities
Passionate
Organized
Innovative
Customer-orientated
Hardworking
Patient
Demonstrates integrity, ingenuity and inventiveness in the performance of assigned tasks
Strong Management and Leadership abilities
Exercises independent judgment.
Ability to work flexible hours, including nights, weekends, and holidays.
To apply please send your CV to steven@grs-recruit.com