(Position Filled) Field Service Engineer - Slough - £26K + Car + Mobile + Laptop

Job Title: (Position Filled) Field Service Engineer

Location: Slough

Salary: £26K + Car + Mobile + Laptop

Role Purpose

  • To travel to sites in order to repair machines as dictated by the Service Level Agreement.

  • To perform servicing of machines as per the maintenance schedule.

  • Forge and support communication lines with Operations Structure to aid concise information flow

  • To represent the company in a professional manner.

  • Machine Management

  • To conduct servicing on all machines as dictated by the approved company standard.

  • To repair all faults, where possible, as dictated by the Service Level Agreement.

  • To notify your Line Manager of any faults that you are unable to fix.

  • To monitor and amend, where necessary, operating percentages as per Company Policy.

  • To liaise with the Central Stores facility for the order of any required parts.

  • To be responsible for your own development of machine knowledge.

  • To ensure all machines meet the required standards as per the Service Level Agreement.

  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

  • To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

  • To meet and exceed targets for:

    • Servicing

    • Presentation

    • Mech, Glass and Reel Cleaning.

  • To undertake machine moves to company standards and with limited disruption.

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.

  • Ensure customers feel valued, learn their names and use it during conversations.

  • Where appropriate, provide advice and tips on playing the machines.

  • To professionally handle customers comments and complaints.

Legal

  • Ensure the company security policies and procedures are adhered to at all times.

  • Effectively implement, on a day-to-day basis, the Health & Safety and Social. Reasonability training you have been given.

  • In line with current Gambling Laws “Think 21” at all times.

  • To be aware of and follow all legal and company policies and procedures as instructed.

  • Ensure Protection of the Company’s Licensing Obligations / Objectives.

FOR FURTHER INFORMATION PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Field Service Engineer - London - £30K to £32K + £6K travel allowance

Job Title: (Position Filled) Field Service Engineer

Location: London

Salary: £30K to £32K + £6K travel allowance

Introduction

  • The role of gaming product technician is to provide technical support for the gaming equipment within our casinos.

Principal Accountabilities

  • To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.

  • To work with and report to the gaming product manager on any ongoing issues.

  • To observe all machine accounting systems and maintain security procedures relating to this.

  • To anticipate machine faults and be proactive in dealing with these and reporting to the gaming product manager.

  • To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

  • Ensure internal customers are kept informed at all stages of progress with regard to machine faults.

  • To carry out Pre Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.

  • Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.

  • Assist the project team when required with machine installs and gaming floor moves.

  • To adhere to company SLA targets in relationship to gaming equipment repairs.

  • To provide service and customer support to our casinos.

  • To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience

  • Ability to be self-motivated.

  • Be a problem solver.

  • A self-starter able to work autonomously yet also a team player.

  • Have extensive knowledge of gaming equipment.

  • Have great communications skills.

  • Basic understanding electronics.

  • Good computer skills with knowledge of Microsoft office products.

  • Ability to form strong working relationships across the business.

FOR FURTHER INFORMATION PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Arcade Technician - Surrey - £24K - £26K

Job Title: (Position Filled) Arcade Technician

Salary: £24K - £26K

Location: Surrey

The Company

A world leading operator of Family Entertainment Centres and arcades is seeking a skilled engineer to service maintain and repair their onsite gaming products - these include AWP’s, Cranes, Pushers, pool tables, Air Hockey, Video games and so on.

Key Accountabilities

  • Diagnose & repair faults on all company equipment in a safe, professional & cost-efficient manner.

  • Order spares & consumables within the stock budget.

  • Ensure machine availability is over 95%.

  • Cover the Arcade Managers days off taking responsibility for the department.

  • Reduce damages by sensible storage of all stock.

Responsibilities

  • To professionally and efficiently diagnose and repair faults on all company equipment based at your site.

  • Ensure that the utmost security is maintained with regard to Company monies, machine tokens, all keys issued, and any other Company property entrusted to you.

  • Carry out your duties in such a way as to minimise the risk to yourself or the cash/equipment in your possession.

  • Report any potential hazards identified to your manager.

  • Carry out monthly stock take, including data input and weekly pay out sheets.

  • Ensure machines which have not been fully repaired are never operated or could pose a risk of harm.

  • Ensure that prices of play or alterations of machines which could be deemed to be illegal are never undertaken.

  • Ensure permission is always obtained from your manager before changing the price of play on any machine.

  • Be aware via technical news etc of any updates or anything which may be relevant to the way you do your job.

  • Pass on any information that you think may be of benefit to other Company units/engineers.

  • If you are given direct responsibility for cash or stock it is your duty to be able to reconcile and handle it in a safe and secure manner, completing all relevant paperwork at the correct time and to the required standard.

  • Ensure budget levels are adhered to, whilst keeping your manager up to date with all purchases.

  • The Engineer’s workplace is to be kept as clean and tidy as possible, and all substances are to be kept in a safe and secure manner.

  • All spare holdings are to be kept to an operating level only, do not overstock.

  • All stock/spares should be managed in such a way as not to incur any unnecessary costs.

  • Report any unresolved problems to your manager.

  • You are only to maintain and repair machines that are owned by the Company unless otherwise authorised by your manager.

  • Ensure that you maintain an adequate tool kit to enable you to complete your duties to a high standard of professionalism.

  • Comply with all Health and Safety, fire drill and accident instructions whilst on the Company premises.

  • All employees are expected to undertake any tasks as reasonably requested by management.

  • All employees are expected to maintain a professional image in standard of dress and conduct at all times when representing the Company.

Person Specification

Qualifications

Essential Educated to HNC level.

Desirable Engineering Qualification.

Experience

Essential Experience of working in the leisure or tourism sector.

Essential Experience of mechanical engineering.

Desirable Experience of working within the attractions sector.

Knowledge & Skills

Essential Experience of electromechanical fault finding.

Essential Very analytical.

Essential Highly numerate.

Essential Good health and safety knowledge.

Essential Strong IT skills.

Desirable Experience of working with arcade machines.

Desirable Knowledge of the Gambling Commissions Licence Codes and Conditions of Practice.

Personal Qualities

Excellent communication skills.

Self-directed with a high degree of self-motivation.

High attention to detail.

FOR FURTHER INFORMATION PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Casino Manager - Yorkshire - £28K

Job Title: (Position Filled) Casino Manager

Salary: £28K

Location: Yorkshire

Main Function of the Role:

  • To support and assist the senior management in achieving the highest possible standards in the overall operation of the club whilst ensuring full compliance.

Job Role Requirements:

Compliance

  • To be compliant in money laundering, gaming activity, health and safety, hygiene and fire regulations.

  • To comply with all company procedures as required by all company manuals.

  • To comply with the Gambling Act, its regulations and Gambling Commission licence condition and codes of practice.

  • To maintain a positive and professional relationship with all official bodies (such as the Gambling Commission, licensing officers etc.).

  • To comply with and assist in the maintenance of Money Laundering Regulations

  • To report comments from official bodies to the Compliance Manager.

  • To be compliant with licensing laws with breaches reported and the appropriate action taken.

  • To identify and investigate breaches of gaming security in accordance with company policy.

  • To carry out checks of gaming equipment and ensure it is properly maintained.

Supervision of Gaming

  • Determine the appropriate numbers, associated personnel costs and skill levels required to effectively run the shift.

  • Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities.

  • To ensure disputes are handled promptly, efficiently and fairly.

  • To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Security

  • To comply with all company security procedures.

  • To ensure all persons who are employed follow the security procedures.

  • To maintain the confidentiality of all company/customer information.

Team Management

  • To be fair and consistent in all matters and procedures at all times.

  • To monitor levels of sickness to ensure the most cost-effective usage of labour.

  • To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues.

  • To ensure the highest standards of appearance, personal grooming and hygiene.

  • To ensure individual needs are dealt with professionally and, when necessary, confidentially.

Training and Coaching

  • To attend training courses as required.

  • To continually be aware and apply procedural changes.

  • To assist with coaching of other employees regarding departmental procedures as required.

  • To perform appraisals as required on employees.

Teamwork and Communication

  • To respond positively to guidance where given.

  • To maintain a professional working rapport with all other team members

  • To maintain a positive approach and awareness of the impact actions and attitudes have on others.

  • To communicate all relevant information.

Customer Service

  • To welcome all customers.

  • To know and address customers by name, where possible and appropriate.

  • To support customer service initiatives.

  • To advise and assist customers as needed.

Essential Skills

A highly motivated individual.

  • Be self-disciplined, organized and efficient.

  • Be proactive, self-sufficient and able to work with minimal supervision.

  • Have substantial experience of managing people and teams.

  • Have a passion for delivering an exceptional customer experience.

  • Possess a dynamic, innovative, forward thinking approach.

  • A high level of personal integrity

  • A strong work ethic with a passion for exceeding expectations

  • Outstanding customer service skills.

  • Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests.

  • Methodical and attentive to detail.

  • Ability to promote all areas of the Venue and understand departmental specific operations and services in order to explain and guide the guest during their visit.

  • A high level of personal integrity.

  • A strong work ethic with a passion for exceeding expectations.

  • Show respect and appreciation to all.

  • Encourage and contribute toward a culture that supports everyone to be the best that they can be.

  • Good communication skills in order to deal efficiently with customer needs and to interact with management and other team members

  • Possession of a PML

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Cashier - Yorkshire - £19,697

Job Title: (Position Filled) Cashier

Salary: £19,697

Location: Yorkshire

Main Functions of the Role:

  • To assist in the creation of a welcoming, friendly and courteous environment, whilst maintaining the operational efficiency of the cash desk and complying with all procedural and regulatory requirements.

Job Role Requirements:

Compliance

  • To comply with all company procedures as required by the cash desk manual.

  • To comply with the Gambling Act, its regulations and Gambling Commission licence condition and codes of practice.

  • To maintain a positive and professional relationship with all official bodies (such as the Gambling Commission, licensing officers etc.).

  • To comply with and assist in the maintenance of Money Laundering Regulations.

  • To report comments from official bodies to the Manager.

Security

  • To comply with all company security procedures.

  • To ensure all persons who work in the cash desk follow the security procedures.

  • To assist in the maintenance of the security and verification of company assets (cash, chips, plaques etc.).

  • To maintain the confidentiality of all company/customer information.

  • To inform the casino management of any potential/actual breaches of cash desk security.

Cash Desk Administration

  • To accurately complete all daily cash desk paperwork and computer records.

  • To perform all cashier duties on a shift-to-shift basis.

  • To monitor all cash desk transactions.

Training and Coaching

  • To attend training courses as required.

  • To continually be aware and apply procedural changes.

  • To assist with coaching of other cashiers/gaming staff regarding cash desk procedures as required.

Teamwork and Communication

  • To respond positively to guidance where given.

  • To maintain a professional working rapport with all other cashiers/casino management.

  • To maintain a positive approach and awareness of the impact actions and attitudes have on others.

  • To communicate all relevant information within the cash desk and to the casino management.

Customer Service

  • To welcome all customers.

  • To know and address customers by name, where possible and appropriate.

  • To support customer service initiatives.

  • To advise and assist customers as needed.

Essential Skills

  • Outstanding customer service skills.

  • Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests.

  • Methodical and attentive to detail.

  • Good manual dexterity.

  • The ability to make quick, mental calculations.

  • Ability to promote all areas of the Venue and understand departmental specific operations and services in order to explain and guide the guest during their visit.

  • To be a team player.

  • A high level of personal integrity.

  • A strong work ethic with a passion for exceeding expectations.

  • Show respect and appreciation to all.

  • Encourage and contribute toward a culture that supports everyone to be the best that they can be.

  • Numeracy and accuracy in the handling of chips and cash in order to ensure the cash desk balances at all times.

  • A knowledge of the legislation relating to the cash desk and its application.

  • Good communication skills in order to deal efficiently with customer needs and to interact with management and other team members.

  • Possession of a Personal Management Licence (appropriate gaming licence) OR able to apply for one.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM