Job Title: Technical Engineer
Salary: £27,300 + Car
Location: Lancashire
Role
Reporting to and working in partnership with the Technical Supervisor, the Technical Engineer will provide maintenance and repairs to site equipment with a focus on machine reliability, therefore optimising machine performance and income.
Responsible for training, guidance and technical support for all employees at store level, to ensure standards are maintained in line with the Service Level Agreement.
Emphasis on being a value adding service provider, giving a first-class service to all departments with the focus being delivering results.
Product
Effectively diagnose mechanical and electrical faults on all equipment.
Resolve routine malfunctions when a cause has been identified.
Apply routine diagnostic procedures.
Perform routine preventative maintenance, repairs and services either on demand or to agreed schedules, as dictated by the maintenance schedule.
Run routine diagnostics on printed circuit boards and be able to identify basic electronic components to an adequate standard.
Report all required parts or spares to the Technical Supervisor.
Maintain all tools supplied to you.
Assist with machine moves and new equipment installation and uncover and escalate any unusual activity.
Ensure when new machines are delivered all appropriate store staff are instructed on initial
floating/dumping procedures.
Return all faulty advance replacement parts promptly and with appropriate paperwork, stating the faults.
Notify the Technical Supervisor on any faults you are unable to fix.
Monitor and amend where necessary operating percentages as per Company policy.
Coach and develop store employee’s knowledge to enhance their commercial awareness of the products.
Ensure you have sufficient documentation/spares/ tools required to complete duties to the required standard.
Undertake PAT testing of all portable appliances as dictated by the Service Level Agreement.
Performance
Ensure that we benefit from optimal commercial performance without compromising safety.
Identify, document, quantify and communicate potential impacts and risks to the business.
Review the performance of equipment being serviced, to meet company standard and customer expectations.
Maintain regular contact with the Technical Supervisor on all service related issues, reporting all unresolved problems and any damages immediately.
With minimal supervision, demonstrate the ability to efficiently and effectively solve problems.
To help identify job related training needs in conjunction with the Technical Supervisor.
Support Function
Provide technical support to store staff, in conformity with the manufacturers and company
requirements.
Complete all administration/documentation at the correct time and to the expected standard.
Ensure all areas under your control are maintained in a clean and safe manner.
Produce regular reports as and when required by the Technical Supervisor.
Ensure each venue in your district is visited in accordance with the pre-determined rota.
Maintain adequate stock levels, requesting consumables as and when required.
Offer assistance in advance fault fixing.
Carry out any other reasonable requests from your line manager.
Security
Assist in security investigations when directed.
Carry out duties in such a way as to minimise the risk to yourself or the cash equipment in your possession.
Under no circumstances leave cash, tokens and keys unattended or with unauthorised persons.
Likewise no personal monies allowed in your possession whilst in the stores.
Customer Focus
Implement a strong service culture and apply a “can do” attitude and happy to help approach.
Strive to exceed customer expectations.
Ensure customer complaints have been resolved and dealt with effectively.
Develop stakeholder relationships in terms of technical service delivery and customer service excellence.
Consistently identify and clarify the needs of the store.
Make customers feel valued, greet them and acknowledge them by name.
Where appropriate provide advice and tips on products and machines.
Understand customers are both internal and external and maintain good relations at all times.
Health & Safety and Human Resources
Be fully conversant with Health & Safety practices and legal requirements.
Ensure a safe and healthy work environment through effective communication, training
equipment, vehicle maintenance and facilities improvement.
Ensure your knowledge is kept up to date on the latest technical British/European standards including industry best practice standards.
Ensure you are fully compliant in relation to the following:
Health & Safety, Fire, Bullying & Harassment, Social Responsibility, Equality & Diversity, Data Protection Act, Terms & Conditions of Employment, Working Time Directive, Maternity & Parental Rights, Code of Conduct, Security, Disability, Discipline & Grievance, Redundancy, Tupe, Discrimination and Absence Management.
Ensure all policy and procedures laid down by the company are adhered to.
Compliance
Ensure you are “safe & legal” and fully compliant with regards to current legislation met under The Gambling Act.
Ensure the Gambling Commission objectives are followed and implemented without exception at all times.
Ensure company security procedures and policies are adhered to at all times.
Take full responsibility and accountability in line with the Company’s age verification policies.
Ensure you are fully compliant with the company’s Think 25 procedure and understand responsibilities with regards to Test Purchases.
Please note that this list is not exhaustive, and you may be asked to complete other reasonable duties.
TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM