Field Service Engineer - Yorkshire area - £29,500 + benefits

Field Service Engineer based in Yorkshire area (ideally Leeds area).

£29,500 salary plus benefits:

• Company Car

• Pension: 8% combined pension rising with length of service

• Life assurance 4 x salary

• 23 days holiday rising with length of service

• Salary sacrifice schemes

Join Our Dynamic Service Division in Yorkshire: Exceptional Opportunity for a Field Services Engineer

Are you ready to take your technical expertise to the next level? We are thrilled to announce an exciting opportunity within our Service Division for a dedicated and skilled Service Engineer.

Job is in the picturesque Yorkshire region, this role is integral to our mission of delivering unparalleled maintenance and technical support to our valued customers.

If you are passionate about service excellence and looking to make a significant impact, we want to hear from you!

Our Client strives on providing top-tier solutions and support to clients across the UK and beyond. Their commitment to quality and customer satisfaction sets us apart in the industry. As part of our Yorkshire team, you will play a crucial role in upholding these standards while contributing to the continuous improvement of our services.

Key Responsibilities:

As a Field Services Engineer, you will be responsible for a diverse range of tasks that ensure our customers receive the highest level of service. Your role will include:

• Exceptional Customer Service: Deliver outstanding service to customers within your designated region, fostering long-term relationships built on trust and reliability.

• Installation and Maintenance: Oversee the installation of the company's and third-party systems, as well as carry out hardware and software modifications and upgrades on existing equipment.

• Preventive Maintenance: Conduct regular Planned Preventative Maintenance (PPM) on existing products to ensure optimal performance and longevity.

• Problem Solving: Utilize your analytical skills to perform root cause analysis and effectively resolve service issues, ensuring minimal disruption to our customers.

• Continuous Improvement: Drive initiatives for process enhancements, ensuring that our service offerings are always evolving to meet customer needs.

• Reactive Support: Provide timely reactive call-out responses to customer sites as part of a rota system, which may include working unsociable hours.

• Spare Parts Management: Manage and control spare parts allocated to your region, ensuring availability and effective inventory management.

• Communication: Maintain clear communication regarding service issues, escalating as necessary in line with established processes.

• Team Collaboration: Work collaboratively with your team, or independently, to respond to on-site customer support requests, ensuring coverage during high workload periods.

• Accurate Reporting: Utilize the company's Service Management system to maintain real-time reporting and documentation, ensuring all service records are accurate and up-to-date.

Required Skills and Abilities:

To excel in this role, you should possess the following qualifications and skills:

• A minimum of 5 years of relevant technical maintenance or service support experience.

• A solid electrical or electronic background, with recognized engineering qualifications being a distinct advantage.

• Experience in network and server installation and maintenance is desirable.

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) for documentation and reporting.

• A flexible approach to working hours and the ability to travel as required.

• A valid UK driving license.

• Proven organizational skills and the ability to self-motivate.

• While previous casino experience is not essential, we welcome applications from engineers with a manufacturing background.

Job is on shift basis:

• Week 1

  • Late call Mon to Fri 4pm to 12.00 , Sat and Sunday 12.00 to 12.00

• Week 2

  • Monday off, Then 4 days of Planned Preventative Maintenance 8am to 4pm

• Week 3

  • Early call 8am to 4pm Monday to Friday

• Week 4

  • Planned Preventative Maintenance 8am to 4pm Monday to Friday

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Spa Manager - Limassol, Cyprus

Join Our Team as a Spa Manager in Beautiful Cyprus!

Are you a passionate leader with a flair for wellness and relaxation? Do you aspire to create unforgettable experiences for guests while managing a dynamic team? If so, we invite you to explore the opportunity to become the Manager of our luxurious Spa & Recreation facilities in stunning Cyprus, where tranquility meets exceptional service.

Position Overview:

As the Spa Manager, you will be at the heart of our commitment to delivering unparalleled spa services that reflect our unique brand standards. Reporting directly to the VP of Hotel & F&B, you will oversee all aspects of spa operations, ensuring that each guest enjoys a rejuvenating experience tailored to their needs. With a focus on excellence, you will prepare annual business plans, forecasts, and marketing strategies that align with our overall business objectives while fostering a culture of innovation and customer satisfaction.

Key Responsibilities:

In this pivotal role, your responsibilities will include:

• Strategic Planning: Collaborate with senior management to develop comprehensive business and marketing plans that drive revenue and enhance guest experiences.

• Budget Management: Monitor and control the operational budget, ensuring financial targets are met while maintaining the highest quality of service.

• Service Excellence: Curate a diverse menu of spa treatments that reflect artistic, technical, and aesthetic value, continually adjusting offerings to meet evolving trends and customer preferences.

• Team Development: Foster a culture of up-selling and service excellence through hands-on training and development, empowering your team to deliver outstanding guest experiences.

• Guest Engagement: Establish strong relationships with guests, actively seeking feedback and implementing improvements based on their suggestions to enhance loyalty and satisfaction.

• Operational Oversight: Supervise daily operations, ensuring that cleanliness, hygiene, and safety standards are consistently met and exceeded.

• Performance Analysis: Prepare regular reports and analyses for senior management, providing insights into spa usage and operational performance.

• Staff Management: Proactively address staff issues, promote a positive workplace culture, and assist in recruiting and mentoring new team members.

Qualifications:

To be successful in this role, you should possess:

• A minimum of 5 years of managerial experience in a spa environment, preferably within a large organization.

• A university degree in a related field, along with relevant industry accreditations.

• Strong skills in Microsoft Office and excellent command of English and Greek, with exceptional interpersonal and customer service abilities.

• Proven leadership capabilities, with a focus on developing team members and fostering a customer-oriented culture.

Why Join Us?

This is not just a job; it’s an opportunity to be part of a vibrant team in one of the most beautiful locations in the world. At our spa, you will play a crucial role in shaping the guest experience and leading a dedicated team of professionals committed to excellence. We offer competitive compensation, opportunities for professional growth, and the chance to work in a stunning environment that promotes wellness and relaxation.

Key Performance Indicators:

In this role, your success will be measured by:

• Achievement of business unit revenue and budget targets.

• High staff retention and development rates.

• Customer service metrics that meet and exceed expectations.

• Compliance with hygiene and safety standards.

• Attainment and maintenance of top-tier service recognition, including FTG Five-star status.

Take the Next Step in Your Career!

If you are ready to embrace this exciting opportunity and lead our Spa & Recreation facilities to new heights, we encourage you to apply today. Join us in creating a serene escape for our guests in the picturesque landscape of Cyprus. Together, we can redefine the spa experience and set new standards for luxury and relaxation.

Apply Now!

Your journey towards a fulfilling career in spa management begins here. Submit your application and let’s create unforgettable experiences together!

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Attractions Operations Manager - Cyprus - €3K-€3.5K per month + bonus & benefits

Job Title:                    Attractions Operations Manager

Salary                         €3K - €3.5K per month + bonus & benefits

Location:                   Cyprus

The role

We are seeking a talented Attractions Operations Manager to manage an outdoor adventure park including High Ropes, Zip Wires, Trampolines, etc..

Primary Responsibilities

• Your 3 main areas of focus are service, safety and fun, with your primary focus on ensuring all guests have a safe, fun and enjoyable experience.

To achieve this you will need to

• Develop measurable standards and manage the Operations team to ensure quality guest service standards are maintained

• Write/approve operating procedures and policies and oversee training of assigned teams

• Ensure all operating procedures and training materials/programs are compliant with the safety procedures and current industry standards

• Assists in the creation and management of the annual departmental budget

• Conduct daily walkthrough of areas, ensure all defects are reported and rectified

• Ensures all attraction gear and equipment are in good working condition, with sufficient stock in their designated areas

• Must always be on the floor to ensure all areas are operating smoothly

• Updates the sales and operations data daily as required

• Mentors and motivates the Supervisors of Attraction operations

• Creates and approves rosters

• Checks and evaluates roster drafted by supervisors and ensures proper staffing levels

• Ensures all safety certifications of equipment and attractions are up to date, no expired or worn-out gear and equipment must be allowed to be used by internal and external guests

• Develops and implements an internal operational audit

• Liaises closely with Marketing to support the implementation of marketing, branding and public relations-led initiatives

• Develops the labour and expense budgets for Attractions Operations

• Assists with park and division duty manager programs, to include scheduling and training

• Evaluate the performance of departmental leadership and provide feedback to promote growth and retention

• Creates a positive environment within the Operations Team to maintain high standards of customer service and park cleanliness

• Develops support programming and guest experience initiatives

• Coordinates the recruiting and training of Operations staff and oversees HR matters

• Prepares and maintains daily reports relating to attraction operation and develops programs to maximize through-put and minimize down-time

• Serves as a liaison for Operations to Senior and Corporate Leadership

• Liaises closely internally in support of marketing, branding, and PR requirements of the venue and the complex as a whole

• Leads and manages the Operations team to ensure an excellent customer experience is provided

• Develops and executes succession plans of the employees with direct reports

• Ensures that Attractions are always fully operational.

Qualifications

Experience

• Minimum 2 years Managerial experience in theme park operations, preferably within a similar environment (High Ropes, Zip Wires, etc)

• Proven experience in selecting, training, coaching and evaluating employees and directing others to do the same

• Entertainment or Theatre background is an advantage.

 Skills / Competencies

• Computer and administration skills, including experience with Microsoft Word and Excel programs

• Good command of both spoken and written English

• Good public relations skills with strong written and verbal communication skills

• Effective time management, task management and communication

• Ability to write reports, business correspondence and procedure manuals

• Ability to read, analyse and interpret professional journals, technical and manufacturers’ procedures and government regulations.

Personal Qualities

• Passionate

• Organized

• Innovative

• Customer-orientated

• Hardworking

• Patient

• Demonstrates integrity, ingenuity and inventiveness in the performance of assigned tasks

• Strong Management and Leadership abilities

• Exercises independent judgment.

• Ability to work flexible hours, including nights, weekends, and holidays.

To apply please send your CV to steven@grs-recruit.com

Casino Manager - West Africa - $4,500-$6,000PM + apartment + more...

Job Title:         Casino Manager

Location:         West Africa

Salary:              Salary $4,500pm, rising to $6,000 over time

The Role

• This leading operator of Casinos in Africa is seeking a talented Casino Manager to join their multi-national team.

• They are seeking someone with around 10 years’ experience in a similar role.

• Casino Management experience in Africa and good knowledge of French is an advantage.

They will provide

• 1-year renewable contract.

• End of contract bonus.

• 1 month paid holiday.

• Full expat package including flights, apartment, and transport plus more.

To apply please send a copy of your CV to Steven@grs-recruit.com

MD, online Sportsbook / Casino - UK-based remote work - £90K-110K + possible Equity Stake

Job Title: MD, online Sportsbook / Casino

Salary: £90K - 110K + possible Equity Stake

Location: UK-based, remote work with occasional meetings

Our client is setting up a new online Sportsbook / Casino offer, and needs an MD to be the leader of this exciting new project.

You’ll be responsible for everything from marketing to compliance to managing the team you’ll need to build, and this isn’t a corporate gig – you’ll report direct to the owners.  A job like this is unlike any “big company” gig, it’ll need a different mentality, as you’ll be directly responsible for the success of the venture.

With that in mind the founders (who have betting and gaming experience) are prepared to talk about an equity stake, where huge success would mean huge rewards.

If this intrigues you rather than scares you, and you have a minimum of 5 years’ experience in online sportsbook (and preferably casino too) at a senior level, get your CV over to us.  Nothing ventured, nothing gained!

To apply please send your CV to info@grs-recruit.com