(Position Filled) Master Sommelier - Europe - €32,400-€38,400

Job Title:                    (Position Filled) Master Sommelier

Salary:                        €32,400 - €38,400          

Location:                   Europe

Position Summary

• A leading Casino hospitality and leisure company are seeking a Master Sommelier to work with their senior managers and directors of their business units in maintaining a high level of guest service and relations, by delivering and supervising the prompt, efficient and courteous service of food and beverage.

• The Master Sommelier will be responsible of preparing all the wine lists of all outlets.

• Additionally, the Master Sommelier must ensure that all Sommeliers in all outlets follow the highest standards in Food & Beverage Service.

Primary Responsibilities

• Understands all the Outlets and Business Units concepts and service standards, the product knowledge, and the management policy orientation.

• Ensures that all Sommeliers and Restaurant Assistant Managers are providing personalized service to the guest.

• Monitors stock levels and rate of depletion of all outlets and provides guidance to the Restaurant Managers.

• Co-ordinates financial progress and has an active role in the outlets and business units’ sales and revenue.

• Leads the selection of products and in the design of Wine and beverage menus.

• Actively seeks feedback and liaises with Guests.

• Monitors the performance of all Sommeliers in the F&B Outlets and business units and provides them with coaching and mentoring if needed.

• Handles guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Assists with monthly training for all staff related to beverages, to be able to carry out the functions of their jobs and supervises their progress while openly shares knowledge.

• Communicates and coordinates with other Departments to ensure guests needs are exceeded.

• Ensures readiness of all Outlets by performing regular checks on working stations, equipment, and items.

• Assists with administrative tasks relevant to F&B operations.

• Coaches and mentors’ colleagues to overcome difficulty in meeting customer service standards.

• Holds a thorough knowledge of the casino and hotel layout to ensure that guest queries can be answered or referred promptly.

• Attends training sessions and meetings when required.

• Adheres to and ensures that all Outlet employees follow the Company policies and procedures.

Key Performance Indicators

• Excellent knowledge of products and services.

• Continuous progress of technical skills.

• Accurate inventory control.

• Positive Customer feedback.

Experience

• Minimum of 5 years working experience as a Master Sommelier or Sommelier in a Five-star hotel with exposure to high volume beverage sales.

Education

• Internationally recognized professional qualifications on wines.

• Qualifications related to the Hospitality Industry are preferred.

• University degree in Hospitality Management or another relevant field is preferred.

Skills

• Profound knowledge of food and beverage products including high-end wines and cooking techniques.

• Excellent interpersonal and customer service skills.

• Strong negotiation and conflict resolution skills.

• Possesses strong organizational and time management skills.

• Excellent command of English, and other languages highly regarded.

Personal Competencies

• Achieves agreed objectives and accepts accountability for results.

• Displays a high commitment to delivering results.

• Communicates effectively.

• Displays the highest level of integrity.

• Ability to maintain discretion.

• Self-motivated.

• Approachable.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Quality Assurance Manager - €36,000

Job Title:                    (Position Filled) Quality Assurance Manager

Salary:                       €36,000

Position Summary

• A leading casino, hospitality and leisure company are seeking a Quality Assurance manager who is responsible for implementing quality assurance processes that meets the company’s missions and brand standards, target customer needs, ensure employee satisfaction and laser focus on continuous improvement at the property level.

• This position champions the Quality function and builds support for change.

• The goal is to help preserve our reputation by ensuring that our products and services are capable to drive sustainable growth.

Primary Responsibilities

• Manages quality assurance goals

• Coaches’ managers on adopting the Total Quality Management leadership style

• Conducts monthly audit to ensure compliance with company and brand standards

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals

• Directs property quality efforts to address critical customer requirements

• Assists with company-wide implementation of company best practices

• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable

• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences

• Uses data collection methods to compile, display, track, and analyse defect trends

• Demonstrates and communicates key drivers of guest satisfaction for our target customer

• Analyses issues and identifies trends

• Manages the guest experience reviews with leadership team and ensures appropriate corrective action is taken

• Responds to and handles guest problems and complaints as needed

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

• Models service behaviours that meet or exceed guest expectations

• Works together with department heads and trainers

• Investigates causes of quality problems and proposes solutions

• Trains new quality control employees

• Utilizes extensive knowledge of the product’s inner workings to diagnose problems

• Continues education on newly developing quality control techniques

Qualifications

Education

• Bachelor’s Degree and or minimum 5 years in luxury hotel operations specifically quality assurance, housekeeping, Front Desk, Guest services and/or training at the mid-management level

 Skills / Competencies

• Proven experience as quality manager

• Conscientious and responsible

• A keen eye for detail and a result driven approach

• Outstanding communication skills

• Proficient in MS Office

• Excellent math abilities and working knowledge of data analysis/ statistical

Personal Competencies

• Achieves agreed objectives and accepts accountability for results

• Displays a high commitment to delivering results

• Leads others to achieve business objectives

• Communicates effectively

• Displays the highest level of integrity

• Ability to maintain discretion

• Self-motivated

• Approachable

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Sales Account Support Manager - WFH + some travel - £30-£35K + £8-£10K discretionary bonus

JOB TITLE: (Position Filled) Sales Account Support Manager

SALARY: £30-£35K + £8-£10K annual discretionary bonus

LOCATION: WFH, with some travel

Overview

Our company proudly represents world-famous table games and side bets, over 20 years of iGaming experience, proven-performing technology and solutions with industry-leading service levels. The role is responsible for establishing strong customer relationships with specific corporate and strategic accounts.

Responsibilities:

• Provide support to the UK & EMEA Sales Team, with the ability to deliver a client centric ethos in the day-to-day work environment

• A liaison with various third-party equipment suppliers, to enable client operational needs and deliver seamlessly integrated new products

• Regular and ongoing communication / liaison with EMEA service support providers, appointed distributors, and operations to support client needs

• Ability to support clients in optimizing products and pay tables, to maximize revenues and house edges.

• Own and manage sales orders and agreements, in relation to expiry and renewals, and ensure client footprints are kept up to date

• Carry out face to face meetings with clients as and when required, sometimes in the absence of the Regional Sales Representative.

• Support the company’s Sales Administration and Financial Accounts teams with the collation of billing reports, billing queries, and the payment of invoices

• Collate market intelligence on UK & EMEA Gambling Legislation and Casino licensing; reporting all findings that may increase or negatively impact revenues

• Performs other duties as assigned

Required Knowledge/Skills/Job Qualifications:

• Up to 25% travel required

• Demonstrated ability to interface and build relationships with multiple levels of management

• Ability to work independently and be self-motivated

• Positive attitude: ability to listen and ask questions

• Excellent organizational & project management skills

• Demonstrated ability to provide a high level of customer service

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills

• Proactive and works well under pressure in a fast-paced environment

• Advanced proficiency in Microsoft Office Suite, and familiarity with task management tools, including CRM software

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Must be willing and able to develop a good understanding of casino table games

• Must be flexible if needed for work outside of normal business hours

Education/Experience:

•  BA/BS degree preferred; or any combination of education and experience, which would be an equivalent background

• Knowledge and understanding of the regulatory gambling environment and/or other legislative requirements preferred 

• Physical Requirements

• Must be able to remain in a stationary position for extended periods of time

• Must occasionally move about inside the office to access office machinery

• Constantly use hands/fingers to operate a computer and other office productivity machinery, such as a calculator and copy machine

• Occasionally will need to reach with hands and arms and lift up to 10 pounds

APPLY NOW BY SENDING YOUR CV To paul@grs-recruit.com

(Position Filled) Marketing Director - Europe - €90K-€100K + Benefits + Bonus

Job Title:                    (Position Filled) Marketing Director

Salary:                        €90K - €100K + Benefits + Bonus

Location:                   Europe

The Role

• The Director of Marketing will be responsible for overseeing all communication efforts of the property such as advertising, communication, to content, imagery, signage and all seasonal or daily activities of the resort, as well as the management of company’s digital platforms.

• The Director of Marketing keeps the brand’s lifestyle and luxury standard on all materials developed, producing content that will keep the resort and our facilities at full capacity. 

• Breaking through a crowded tourism market to attract new guests and then building loyalty, she or he will manage a resort marketing budget to achieve our business KPIs and targeted return on investment.

Primary Responsibilities

• Works closely with different business units within the company, leading the marketing team while serving internal ‘clients’ such as F&B, Sales, Casino, Entertainment & Attractions.

• Leads the communicated and agreed business goal and creates the communication strategy.

• Leads the market development activity and oversees implementation of marketing initiatives directed towards achieving the goals.

• Evaluates the impact of the branding strategy and is responsible for the effective response of the market.

• Contributes to the marketing research to determine competitiveness, identify insights, and propose actions and assists on developing performance metrics and reports, identify new opportunities and improvements as required.

• Complies with budgetary guidelines, processing documents and maintaining assigned budget categories.

• Ensures department’s team is trained and developed as to properly implement the brand communication.

• Builds marketing plans and budgets for the smooth operation of marketing campaigns.

• Ensures that the website, promotional material, marketing campaign strategy are updated on a regular basis.

• Identifies gaps and proposes strategic plans on the effectiveness of marketing campaigns.

Education

• Degree holder in one of the following fields, Marketing, Business Administration or equivalent.

Experience

• 10 years of relevant experience as a leading the Marketing division in a digital world and experience in building loyalty online in a competitive environment.

• Proven experience in developing quality luxury/ lifestyle content, preferable with a tourism or hospitality background.

• Preferable with a tourism or hospitality background.

Skills / Competencies

• Strong management skills.

• Excellent presentation skills.

• Analytical and strategical mind set.

Personal Competencies

• Achieves agreed objectives and accepts accountability for results.

• Displays a high commitment to delivering results.

• Leads others to achieve business objectives.

• Communicates effectively.

• Displays the highest level of integrity.

• Ability to maintain discretion.

• Self-motivated.

• Approachable.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) VP Casino Gaming - Europe - €130K-€150K + benefits

Job Title:                    (Position Filled) VP Casino Gaming

Location:                   Europe

Salary:                        €130K - €150K + benefits

Position Summary

• The VP of Gaming is responsible for the planning, development and execution of the overall casino business strategy

• They establish the successful implementation of the planned strategic objectives across the gaming floor, technology and purchasing objectives and builds profitable customer relationships to ensure company goals and revenue targets are achieved

Primary Responsibilities

• Demonstrates leadership and management

• Maintains a relentless focus on customer service/satisfaction

• Performs the execution of effective marketing strategies

• Maintains innovation and entrepreneurial skill aligned to the broader company strategic plan to ensure casino’s competitive position in the gaming industry

• Builds a team based, customer focused service culture

• Be a role model, leading by example, displaying integrity in everyday activities and recognizing and rewarding staff performance

• Ensures on-going learning and development of staff to meet gaming needs

• Conducts performance feedback/coaching to team members as needed

• Maximize operational efficiency by monitoring and managing operational effectiveness to ensure operating hours correlate closely to customer visitation

• Ensures compliance with regulatory requirements

Table Games

• Development and implementation of Table Games product and on-floor placement

• Continual evaluation of Mass/Premium and VIP Tables performances against established budgets, implementing policies, initiatives and strategies to meet targets

• Seeks feedback from key customers on all aspects of their visit and implement strategies intended to remove barriers toward service enabling the VIP Team to better manage the customer experience

Slot Operations

• Maintains excellent relationships with vendors, staying informed of game and related product performance and ensures the company’s corporate agreements are on par or better than our competitors

• Reviews daily and monthly Slot Data Systems reports and financial reports, slot revenue performance in coin-in, theoretical versus actual hold win percentages, and drop

• Monitors and suggests modifications to the progressives and jackpots strategy for Slot Operations as well as new technology introduced in the market

• Manages the operational structure, electronic monitoring system, slot guest service, slot machines maintenance and moves, and the management of all procedures and processes that support the Slot division

Key Performance Indicators - Table & Slot Operations

• Contributes to Slot & Table Operations growth through developing and implementing strategies and operational plans and initiatives for the business

• Leads the development of an accountable customer focused culture within through motivating employees towards high standards of performance by coaching, feedback, reward and recognition

• Ensures Table Games meets its targets through development of capital and operational budgets, policies and procedures and action plans to support the business plan

• Ensures to meet the desired meter win, actual win and drop for the different types of machines

• Ensures all customers (internal and external) enjoy a positive experience in an entertaining and welcoming environment through developing a customer service strategy and internal culture and overseeing its implementation

Qualifications

Experience

• 10 years Senior Management experience and extensive knowledge of Casino operations is essential at Director level

• Proven experience in Marketing

• Pre-opening experience advantageous

Education

• Education to degree level in Management or appropriate discipline is desirable

• Marketing Qualifications are useful but not essential

• English language skills are essential

Personal Competencies

• Excellent understanding of customer relationship management with a talent for executing initiatives

• Excellent communication, presentation and negotiating skills

• Excellent time management skills, problem solving abilities and dispute handling

• Motivates others to achieve their business objectives and goals

• Innovates, adopts and implements new approaches and practices to improve business

• Clearly articulates the company strategic vision and how it impacts on the business and its functions

• Anticipates and assesses risks or opportunities facing the Company and applies effective, creative solutions

• Achieves objectives and takes accountability for results

• Proven staff management skills with the ability to nurture staff development, capitalizing on staff strengths and developing weaknesses

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM