Business Development Manager - Birmingham - £35K-£37K + car + benefits

Job Title:                         Business Development Manager

Salary:                             £35K - £37K + Car + Benefits

Location:                       Birmingham

 

The Company

This leading Gaming Company are seeking a Business Development Manager (BDM) to account manage and grow their existing business.  The ideal applicant will have existing experience working within a similar B2B role within gaming with a strong track record of growing a customer base, revenue and product line through pro-active relationship building and account management.

Key Responsibilities

  • To manage existing designated customer accounts by channel.

  • To build good working relationships with customers and ensure all requests are actioned in a timely manner.

  • To manage company income and expenditure

  • To attend a daily depot morning meeting to discuss the previous days service calls and highlight any issues on your sites.

  • To develop territory market share and to ensure the maximisation of profits to both our customers and the company.

  • To ensure by direct liaison with customers at both outlet and company level that customer standards and requirements are actioned, maintained and reported accordingly.

  • To develop business opportunities with customers, to increase revenue earning potential.

  • To Monitor the performance of machine income daily and identify and plan required machine changes, ensuring they are carried out within the agreed timescales and within the customers “Standards of Performance”.

  • To plan a structured site visit schedule to meet customers and monitor and action on site standards.

  • Carry out Business Reviews with our Customers and identify new business opportunities.

  • Attend all change of tenancies and visit all new customers within one working week following installation.

  • To carry out site surveys for new and additional business and ensure all paperwork is completed fully and our procedures.

  • To react and respond to collections and service action requests. To ensure all legal requirements are met.

  • To action minutes, respond to emails and ensure all requests are actioned.

  • To attend promotions and trade exhibitions representing the company.

  • To recover debt and shortfalls for your designated sites.

  • To work as part of a depot team, promoting the company at all times and providing outstanding customer service.

 

To apply and to find out more please send your CV to steven@grs-recruit.com

Croupiers - Bonaire, Caribbean

New Croupier Vacancies – Bonaire, Caribbean

Our client in Bonaire, in the sunny Caribbean, is looking for some experienced dealers to help with their hotel-based casino. 

It’s a 6 days on / 2 days off rolling rota, paid at $12 per hour and the first $21K per year is tax free. 

You should expect around $1,000 per month in tips too (which are also tax free), accommodation is included.

 You MUST have 2 years’ experience of dealing Roulette and Blackjack, and this MUST be explicitly shown on your CV.  

If your CV – which will only be accepted as a Word or PDF file - does not show this, we will not consider you for the role. 

Additionally, CVs which are photos or scans will not be considered.  Only the best presented CVs, with the above requirements, will be sent to the client, they want the best of the best.

 

To apply please send your CV to bonaire@grs-recruit.com

Technical Engineer - Lancashire - £27,300 + Car

Job Title:         Technical Engineer

Salary:            £27,300 + Car

Location:       Lancashire

 

Role

  • Reporting to and working in partnership with the Technical Supervisor, the Technical Engineer will provide maintenance and repairs to site equipment with a focus on machine reliability, therefore optimising machine performance and income.

  • Responsible for training, guidance and technical support for all employees at store level, to ensure standards are maintained in line with the Service Level Agreement.

  • Emphasis on being a value adding service provider, giving a first-class service to all departments with the focus being delivering results.

Product

  • Effectively diagnose mechanical and electrical faults on all equipment.

  • Resolve routine malfunctions when a cause has been identified.

  • Apply routine diagnostic procedures.

  • Perform routine preventative maintenance, repairs and services either on demand or to agreed schedules, as dictated by the maintenance schedule.

  • Run routine diagnostics on printed circuit boards and be able to identify basic electronic components to an adequate standard.

  • Report all required parts or spares to the Technical Supervisor.

  • Maintain all tools supplied to you.

  • Assist with machine moves and new equipment installation and uncover and escalate any unusual activity.

  • Ensure when new machines are delivered all appropriate store staff are instructed on initial

  • floating/dumping procedures.

  • Return all faulty advance replacement parts promptly and with appropriate paperwork, stating the faults.

  • Notify the Technical Supervisor on any faults you are unable to fix.

  • Monitor and amend where necessary operating percentages as per Company policy.

  • Coach and develop store employee’s knowledge to enhance their commercial awareness of the products.

  • Ensure you have sufficient documentation/spares/ tools required to complete duties to the required standard.

  • Undertake PAT testing of all portable appliances as dictated by the Service Level Agreement.

 Performance

  • Ensure that we benefit from optimal commercial performance without compromising safety.

  • Identify, document, quantify and communicate potential impacts and risks to the business.

  • Review the performance of equipment being serviced, to meet company standard and customer expectations.

  • Maintain regular contact with the Technical Supervisor on all service related issues, reporting all unresolved problems and any damages immediately.

  • With minimal supervision, demonstrate the ability to efficiently and effectively solve problems.

  • To help identify job related training needs in conjunction with the Technical Supervisor.

Support Function

  • Provide technical support to store staff, in conformity with the manufacturers and company

  • requirements.

  • Complete all administration/documentation at the correct time and to the expected standard.

  • Ensure all areas under your control are maintained in a clean and safe manner.

  • Produce regular reports as and when required by the Technical Supervisor.

  • Ensure each venue in your district is visited in accordance with the pre-determined rota.

  • Maintain adequate stock levels, requesting consumables as and when required.

  • Offer assistance in advance fault fixing.

  • Carry out any other reasonable requests from your line manager.

    Security

  • Assist in security investigations when directed.

  • Carry out duties in such a way as to minimise the risk to yourself or the cash equipment in your possession.

  • Under no circumstances leave cash, tokens and keys unattended or with unauthorised persons.

  • Likewise no personal monies allowed in your possession whilst in the stores.

    Customer Focus

  • Implement a strong service culture and apply a “can do” attitude and happy to help approach.

  • Strive to exceed customer expectations.

  • Ensure customer complaints have been resolved and dealt with effectively.

  • Develop stakeholder relationships in terms of technical service delivery and customer service excellence.

  • Consistently identify and clarify the needs of the store.

  • Make customers feel valued, greet them and acknowledge them by name.

  • Where appropriate provide advice and tips on products and machines.

  • Understand customers are both internal and external and maintain good relations at all times.

  • Health & Safety and Human Resources

  • Be fully conversant with Health & Safety practices and legal requirements.

  • Ensure a safe and healthy work environment through effective communication, training

  • equipment, vehicle maintenance and facilities improvement.

  • Ensure your knowledge is kept up to date on the latest technical British/European standards including industry best practice standards.

  • Ensure you are fully compliant in relation to the following:

  • Health & Safety, Fire, Bullying & Harassment, Social Responsibility, Equality & Diversity, Data Protection Act, Terms & Conditions of Employment, Working Time Directive, Maternity & Parental Rights, Code of Conduct, Security, Disability, Discipline & Grievance, Redundancy, Tupe, Discrimination and Absence Management.

  • Ensure all policy and procedures laid down by the company are adhered to.

Compliance

  • Ensure you are “safe & legal” and fully compliant with regards to current legislation met under The Gambling Act.

  • Ensure the Gambling Commission objectives are followed and implemented without exception at all times.

  • Ensure company security procedures and policies are adhered to at all times.

  • Take full responsibility and accountability in line with the Company’s age verification policies.

  • Ensure you are fully compliant with the company’s Think 25 procedure and understand responsibilities with regards to Test Purchases.

  • Please note that this list is not exhaustive, and you may be asked to complete other reasonable duties.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Arcade Cluster Manager (AGC) - London (NE) - £29K-£33K + Bonus + Car Allowance + Benefits

Job Title:                    Arcade Cluster Manager (AGC)

Salary:                        £29K - £33K + Bonus + Car Allowance + Benefits

Location:                    London (NE)

 

Job Description

  • The company has been established in the leisure industry for over forty years, initially operating regional Amusement Parks before expanding and opening more and moving into more adult focused entertainment.

  • We are looking to welcome a Cluster Manager, in the Northeast London area, to our growing team!

  • As a Cluster Manager, you will be responsible for overseeing the operations of multiple (2-5) Adult Gaming locations within a designated cluster.

Duties

  • Managing and supervising a team of Venue Managers and staff members

  • Monitoring and analysing sales performance and implementing strategies to drive sales growth

  • Ensuring that each venue is properly stocked with inventory and merchandise

  • Implementing company policies and procedures across all locations

  • Conducting regular store visits to assess performance, provide feedback, and offer support

  • Resolving customer complaints or issues in a timely and satisfactory manner

  • Collaborating with other departments such as HR, Payroll and Finance to ensure smooth operations

  • Implementing training for store managers and staff members

Experience

  • Previous experience in retail management or similar leadership roles

  • Strong administrative skills with the ability to effectively organise and prioritise tasks.

  • Proven track record in sales management and achieving targets

  • Excellent communication skills, both verbal and written, with the ability to effectively communicate with diverse teams and stakeholders

  • Strong time management skills with the ability to multitask and meet deadlines.

  • Experience in team management and supervising staff members

What we are offering you

  • An achievable 4-weekly bonus scheme

  • Company Pension Scheme

  • Day rate: £14.00-£16.00 per hour (dependent on experience)

  • Night rate - £14.50-£16.50 per hour (dependant on experience)

  • Career Progression Opportunities (we are all about succession!)

  • In depth industry and Compliance training

  • Company uniform provided

  • Opt Out (WTD) - giving you the flexibility to work more, for more!

  • Access to the #1 Employee Perks platform including discounts on high street retailers, restaurants, access to a Wellness platform and more. (Our employees have collectively made over £5000.00 in savings this year!)

A bit more about us

  • We are a family owned company.

  • Having opened our first Adult Gaming shop over 30 years ago, we have never failed to make sure all of our shops are refurbished to the highest standard; with a long term vision, alongside our industry leading customer service, we pride ourselves on high levels of interaction between our staff and our customers, enabling them to offer the highest level of customer service possible.

  • We do not under any circumstances make any hiring or employment decisions on the basis of any discriminatory grounds; including but not limited to, age, disability, gender, marriage or civil partnership, pregnancy or maternity, race, religion, sexual orientation, or any other basis prohibited by law and Company policy.

  • We are committed to ensuring a safe and welcoming work environment for all of our employees, where discrimination of any kind will not be tolerated.

Schedule

  • Day shift

  • Night shift

  • Overtime

  • Weekend availability

  

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO Steven@GRS-RECRUIT.COM

General Manager - Bingo - East Sussex

Job Title:                  General Manager - Bingo      

Location:                 East Sussex

 

More about the role

  • Are you an experienced bingo club manager?

  • Are you ready to take on the challenge of relaunching one of the South Coast’s premier Bingo venues?

  • We want you to be our new Bingo Club General Manager!

  • As the leader at the heart of our club, your wide-ranging responsibilities will drive our business forward from relaunch to full steam ahead.

  • By delivering exceptional customer service and ensuring an exciting, effortless, and fun in-club experience, you will be the driving force behind our success!

  • You will lead a team focused on putting our players first; together with over-seeing the wider bingo expansion within our High Street business.

The best bits

  • 4-weekly Bonus Scheme

  • Company Pension Scheme

  • Career progression Opportunities

  • In depth Industry and Compliance Training

  • Company Uniform

  • Access to the #1 Employee Perks platform including discounts on high street retailers, restaurants, access to a Wellness platform and more!

  • 50% off food within the club.

We care about our employees

A bit more about us:

  • We are a family owned company.

  • Having opened our first Adult Gaming shop over 30 years ago, we have never failed to make sure all of our Businesses are refurbished to the highest standard; with a long-term vision, alongside our industry leading customer service, we pride ourselves on high levels of interaction between our staff and our customers, enabling them to offer the highest level of customer service possible.

  • We do not under any circumstances make any hiring or employment decisions on the basis of any discriminatory grounds; including but not limited to, age, disability, gender, marriage or civil partnership, pregnancy or maternity, race, religion, sexual orientation, or any other basis prohibited by law and Company policy.

  • We are committed to ensuring a safe and welcoming work environment for all of our employees, where discrimination of any kind will not be tolerated.

 Benefits

  • Company pension

  • Employee discount

  • Schedule:

  • Day shift

  • Night shift

  • Overtime

  • Weekend availability

 

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO Steven@GRS-RECRUIT.COM