Slot Manager - Bonaire, Caribbean - $4K/month + accommodation

Slot Manager - Bonaire, Caribbean

Our client in Bonaire, in the wonderful Caribbean, is looking for an experienced Slot Manager.  

Managing (and helping to recruit) a team of 3, you will need to have had 3 years’ experience in a similar role (including managing people) and the technical knowledge to back that up.

This is an independent operation so you will need to have strong problem-solving skills and be a team player.

If you have the required experience and like the sound of $4K per month with accommodation paid – and a friendly tax rate – email your CV in Word or PDF only to bonaire@grs-recruit.com with “Slot Manager” as the email title.

Compliance & Contract Officer - Staffordshire - £50K

Job Title:                         Compliance & Contract Officer       

Salary:                               £50K

Location:                        Staffordshire

The Candidate:

• We are seeking a detail-oriented Contract and Compliance Officer to join our team

• In this critical role, you will be responsible for managing and overseeing the entire contract lifecycle, ensuring that all agreements comply with legal, regulatory, and organisational standards

• You will play a key role in mitigating risks and ensuring regulatory compliance within the UK and across Europe

Duties:

Contract Management

• Reviewing and amending contracts, where necessary, to ensure they meet legal, regulatory, and business requirements

• Risk Management – identifying and highlighting potential legal and financial risks within the contracts

• Contract Maintenance – keeping records of all contracts, monitoring key dates such as renewal or expiry, and ensuring that terms are being met by both parties

Regulatory Compliance

• Monitoring legislation – keeping up to date with UK laws and regulations that affect the organisation, such as data protection laws (e.g. GDPR), and sector-specific regulations (UK and Europe)

• Internal Audits – conducting internal audits to ensure that the organisation complies with regulatory requirements

• Compliance Reporting – preparing reports on compliance performance, highlighting any issues or breaches to senior management or regulatory bodies

• Liaison with Regulators – acting as a point of contact with regulatory bodies to ensure that the company meets all external legal obligations

Policy Development

• Developing Policies – creating and updating internal policies and procedures that reflect legal and regulatory requirements

Risk Management

• Risk Identification – identifying areas of risk related to compliance and contracts

• Reporting – Escalating significant risks or compliance issues to senior management

Contractual Compliance

• Supplier and Partner Monitoring – ensuring that suppliers, contractors, and partners adhere to the contractual terms and that services or products are delivered according to agreements

• Performance Monitoring – monitoring the performance of external contracts

• Termination of Contracts – managing contract termination processes

GDPR Compliance

• Ensuring that the organisation complies with the General Data Protection Regulation (GDPR) and other relevant data protection laws

• Data Security Audits – regularly auditing data protection processes to ensure that personal data is being handled in line with legal requirements

Reporting and Documentation

• Maintaining Records – keeping detailed records of all contracts, compliance activities and audits

• Management Reports – preparing regular reports for senior management on compliance and contractual performance, including any breaches or areas of improvement

Liaison and Collaboration

• Internal Collaboration – working closely with various departments to ensure contracts and compliance are aligned with broader company policies

• External Advisors – collaborating with external legal advisors, auditors, and consultants where necessary to resolve complex legal or regulatory issues

Continuous Improvement

• Process improvement – continuously reviewing and improving contract management and compliance processes to enhance efficiency and reduce risk

• Best Practices – staying updated on industry best practices and implementing them within the organisation to improve compliance standards

Skills & Experience:

• Legal or Compliance Experience

• Contract Management Experience

• Compliance Auditing

• Cross-Functional Collaboration

• Project Management

• Gaming Knowledge desirable

 Desirable Skills:

• Contract Management Skills, including contract reviewing and attention to detail

• Compliance Expertise, including regulatory knowledge (i.e. GDPR)

• Familiar with internal audits and ensuring compliance with internal polices and external regulations

• Ability to develop and implement internal policies that align with legal and regulatory requirements

• Strong ability to identify and assess risks associated with contracts and regulatory compliance

• Critical thinking skills, with the capacity to analyse complex situations, legal texts, and compliance issues to provide well-reasoned advice and solutions

• Communication and Interpersonal skills

• Stakeholder Management

• High ethical standards and integrity

• Excellent time management skills

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Business Development Manager - Birmingham - £35K-£37K + car + benefits

Job Title:                         Business Development Manager

Salary:                             £35K - £37K + Car + Benefits

Location:                       Birmingham

The Company

This leading Gaming Company are seeking a Business Development Manager (BDM) to account manage and grow their existing business.  The ideal applicant will have existing experience working within a similar B2B role within gaming with a strong track record of growing a customer base, revenue and product line through pro-active relationship building and account management.

Key Responsibilities

• To manage existing designated customer accounts by channel.

• To build good working relationships with customers and ensure all requests are actioned in a timely manner.

• To manage company income and expenditure

• To attend a daily depot morning meeting to discuss the previous days service calls and highlight any issues on your sites.

• To develop territory market share and to ensure the maximisation of profits to both our customers and the company.

• To ensure by direct liaison with customers at both outlet and company level that customer standards and requirements are actioned, maintained and reported accordingly.

• To develop business opportunities with customers, to increase revenue earning potential.

• To Monitor the performance of machine income daily and identify and plan required machine changes, ensuring they are carried out within the agreed timescales and within the customers “Standards of Performance”.

• To plan a structured site visit schedule to meet customers and monitor and action on site standards.

• Carry out Business Reviews with our Customers and identify new business opportunities.

• Attend all change of tenancies and visit all new customers within one working week following installation.

• To carry out site surveys for new and additional business and ensure all paperwork is completed fully and our procedures.

• To react and respond to collections and service action requests. To ensure all legal requirements are met.

• To action minutes, respond to emails and ensure all requests are actioned.

• To attend promotions and trade exhibitions representing the company.

• To recover debt and shortfalls for your designated sites.

• To work as part of a depot team, promoting the company at all times and providing outstanding customer service.

To apply and to find out more please send your CV to steven@grs-recruit.com

Croupiers - Bonaire, Caribbean

New Croupier Vacancies – Bonaire, Caribbean

Our client in Bonaire, in the sunny Caribbean, is looking for some experienced dealers to help with their hotel-based casino. 

It’s a 6 days on / 2 days off rolling rota, paid at $12 per hour and the first $21K per year is tax free. 

You should expect around $1,000 per month in tips too (which are also tax free), accommodation is included.

 You MUST have 2 years’ experience of dealing Roulette and Blackjack, and this MUST be explicitly shown on your CV.  

If your CV – which will only be accepted as a Word or PDF file - does not show this, we will not consider you for the role. 

Additionally, CVs which are photos or scans will not be considered.  Only the best presented CVs, with the above requirements, will be sent to the client, they want the best of the best.

To apply please send your CV to bonaire@grs-recruit.com

Technical Engineer - Lancashire - £27,300 + Car

Job Title:         Technical Engineer

Salary:            £27,300 + Car

Location:       Lancashire

Role

• Reporting to and working in partnership with the Technical Supervisor, the Technical Engineer will provide maintenance and repairs to site equipment with a focus on machine reliability, therefore optimising machine performance and income.

• Responsible for training, guidance and technical support for all employees at store level, to ensure standards are maintained in line with the Service Level Agreement.

• Emphasis on being a value adding service provider, giving a first-class service to all departments with the focus being delivering results.

Product

• Effectively diagnose mechanical and electrical faults on all equipment.

• Resolve routine malfunctions when a cause has been identified.

• Apply routine diagnostic procedures.

• Perform routine preventative maintenance, repairs and services either on demand or to agreed schedules, as dictated by the maintenance schedule.

• Run routine diagnostics on printed circuit boards and be able to identify basic electronic components to an adequate standard.

• Report all required parts or spares to the Technical Supervisor.

• Maintain all tools supplied to you.

• Assist with machine moves and new equipment installation and uncover and escalate any unusual activity.

• Ensure when new machines are delivered all appropriate store staff are instructed on initial

• floating/dumping procedures.

• Return all faulty advance replacement parts promptly and with appropriate paperwork, stating the faults.

• Notify the Technical Supervisor on any faults you are unable to fix.

• Monitor and amend where necessary operating percentages as per Company policy.

• Coach and develop store employee’s knowledge to enhance their commercial awareness of the products.

• Ensure you have sufficient documentation/spares/ tools required to complete duties to the required standard.

• Undertake PAT testing of all portable appliances as dictated by the Service Level Agreement.

 Performance

• Ensure that we benefit from optimal commercial performance without compromising safety.

• Identify, document, quantify and communicate potential impacts and risks to the business.

• Review the performance of equipment being serviced, to meet company standard and customer expectations.

• Maintain regular contact with the Technical Supervisor on all service related issues, reporting all unresolved problems and any damages immediately.

• With minimal supervision, demonstrate the ability to efficiently and effectively solve problems.

• To help identify job related training needs in conjunction with the Technical Supervisor.

Support Function

• Provide technical support to store staff, in conformity with the manufacturers and company

• requirements.

• Complete all administration/documentation at the correct time and to the expected standard.

• Ensure all areas under your control are maintained in a clean and safe manner.

• Produce regular reports as and when required by the Technical Supervisor.

• Ensure each venue in your district is visited in accordance with the pre-determined rota.

• Maintain adequate stock levels, requesting consumables as and when required.

• Offer assistance in advance fault fixing.

• Carry out any other reasonable requests from your line manager.

  Security

• Assist in security investigations when directed.

• Carry out duties in such a way as to minimise the risk to yourself or the cash equipment in your possession.

• Under no circumstances leave cash, tokens and keys unattended or with unauthorised persons.

• Likewise no personal monies allowed in your possession whilst in the stores.

  Customer Focus

• Implement a strong service culture and apply a “can do” attitude and happy to help approach.

• Strive to exceed customer expectations.

• Ensure customer complaints have been resolved and dealt with effectively.

• Develop stakeholder relationships in terms of technical service delivery and customer service excellence.

• Consistently identify and clarify the needs of the store.

• Make customers feel valued, greet them and acknowledge them by name.

• Where appropriate provide advice and tips on products and machines.

• Understand customers are both internal and external and maintain good relations at all times.

• Health & Safety and Human Resources

• Be fully conversant with Health & Safety practices and legal requirements.

• Ensure a safe and healthy work environment through effective communication, training

• equipment, vehicle maintenance and facilities improvement.

• Ensure your knowledge is kept up to date on the latest technical British/European standards including industry best practice standards.

• Ensure you are fully compliant in relation to the following:

• Health & Safety, Fire, Bullying & Harassment, Social Responsibility, Equality & Diversity, Data Protection Act, Terms & Conditions of Employment, Working Time Directive, Maternity & Parental Rights, Code of Conduct, Security, Disability, Discipline & Grievance, Redundancy, Tupe, Discrimination and Absence Management.

• Ensure all policy and procedures laid down by the company are adhered to.

Compliance

• Ensure you are “safe & legal” and fully compliant with regards to current legislation met under The Gambling Act.

• Ensure the Gambling Commission objectives are followed and implemented without exception at all times.

• Ensure company security procedures and policies are adhered to at all times.

• Take full responsibility and accountability in line with the Company’s age verification policies.

• Ensure you are fully compliant with the company’s Think 25 procedure and understand responsibilities with regards to Test Purchases.

• Please note that this list is not exhaustive, and you may be asked to complete other reasonable duties.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM